Refund & Return Policies

Return Policy

Don’t think your order is right for you? Don’t sweat it! AZHAR ZAINAL offers free and easy returns within 14 days after delivery. You can choose one of the following return options:

  1. Exchange your item for different size/color
  2. Replacement for a wrong or defective item sent
  3. A full refund for a wrong or defective item sent

Exchange Eligibility

Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed. We recommend to return your original item for a refund and place a new order for the different product.

Refund Process

Refunds are typically issued via your preferred refund method indicated while filling up the Online Exchange and Return request or upon request through Customer Service.

Using the table below, see what refund options are available to you. You will receive an email notification once your refund is processed.

Payment Method Refund Method
PayPal PayPal
Credit/Debit Card Credit/Debit Card
Online Banking Bank Transfer*

For Bank Transfer refund option*, please ensure that the following details are provided completely and correctly:

  • Bank Name :
  • Account Number :
  • Account Holder's Name as per NRIC/Passport :

Please note:

  • AZHAR ZAINAL reserves the rights to withhold any refunds if your original item have not reached our warehouse.
  • If your exchange item is unavailable, we will proceed to refund you fully.
  • Ensure that refund details given are correct and complete.
  • Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
  • We are unable to accommodate any refund reversal requests if 30 days have past from the refund date
    .

Delivery Methods & Timing

Delivery Times

AZHAR ZAINAL aims to deliver your items in the fastest time possible!

The shipping charges will be included in the subtotal amount.

Shipping option

Delivery Time

Fee

Eligible areas

Economy

This service is valid for local item only.

5-7 days for Peninsular Malaysia

7-10 days for Sabah & Sarawak

Based on your location and package weight

All areas

Standard Shipping

1-6 days for Metro areas

3-10 days for Non-metro areas

Based on your location and the origin of the item

All areas